If you need to file a complaint on Zomato, you can follow these steps:
1. Open the Zomato App or Website: Launch the app on your mobile device or visit the Zomato website.
2. Log In: Make sure you're logged into your account. If you don’t have an account, you may need to create one to submit a complaint.
3. Find the Restaurant or Order: Navigate to the restaurant or order you want to complain about. You can search for it in the search bar or go to your past orders.
4. Go to the Restaurant's Page or Order Details: For a restaurant complaint, go to the restaurant’s profile. For an order issue, find the specific order in your order history.
5. Submit Your Complaint:
For Restaurant Issues: Look for options like "Report" or "Share Feedback" on the restaurant’s page. There should be a button or link to provide feedback or report an issue.
-For Order Issues: If it’s related to a delivery or order problem, there might be an option to report the issue directly from the order details page.
6. Provide Details: When prompted, provide detailed information about your complaint. Include specifics like the date of the issue, the nature of the complaint, and any relevant details.
7. Submit: After filling out the necessary information, submit your complaint. You should receive a confirmation or reference number for your submission.
8. Follow Up: If you don’t get a response in a reasonable time, you might consider following up through the app or website, or reaching out to Zomato’s customer support through other channels, like social media or email.
If you face difficulties navigating the app or website, Zomato’s customer support team should be able to assist you directly.
1. Open the Zomato App or Website: Launch the app on your mobile device or visit the Zomato website.
2. Log In: Make sure you're logged into your account. If you don’t have an account, you may need to create one to submit a complaint.
3. Find the Restaurant or Order: Navigate to the restaurant or order you want to complain about. You can search for it in the search bar or go to your past orders.
4. Go to the Restaurant's Page or Order Details: For a restaurant complaint, go to the restaurant’s profile. For an order issue, find the specific order in your order history.
5. Submit Your Complaint:
For Restaurant Issues: Look for options like "Report" or "Share Feedback" on the restaurant’s page. There should be a button or link to provide feedback or report an issue.
-For Order Issues: If it’s related to a delivery or order problem, there might be an option to report the issue directly from the order details page.
6. Provide Details: When prompted, provide detailed information about your complaint. Include specifics like the date of the issue, the nature of the complaint, and any relevant details.
7. Submit: After filling out the necessary information, submit your complaint. You should receive a confirmation or reference number for your submission.
8. Follow Up: If you don’t get a response in a reasonable time, you might consider following up through the app or website, or reaching out to Zomato’s customer support through other channels, like social media or email.
If you face difficulties navigating the app or website, Zomato’s customer support team should be able to assist you directly.
Statistics: Posted by Utpal24 — Sat Aug 03, 2024 2:34 pm